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Given the nature of the website and the technology now in place, we cannot verify the accuracy of statements that users place on Malaysiakini.com. Although we have full control over the systems that Malaysiakini.com operates on, we are not in a position to investigate and confirm the accuracy of a user’s statements. Accordingly, we do not make any representations, nor do we endorse the accuracy, completeness, timeliness, or reliability of any advice, opinion, statement or other information available through Malaysiakini.com.
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All subscription packages are non-transferable, no matter the circumstances as each account is tied to an individual account. Thus, when a subscriber enters into either a single or recurring agreement to pay Malaysiakini for its news subscription, they are agreeing to pay for that individual account only. Malaysiakini cannot legally allow an individual account’s agreement to be sold/transferred to another individual or entity.
Refunds are not applicable to subscribers who violate the terms of service and/or commenting terms & condition as stated in article 7 below. Blacklisted or banned subscribers will however, be able to access and continue reading Malaysiakini news in full until their paid subscription period expires.
Refunds are also not applicable for any unused or remaining portions of subscriptions if it is canceled after a certain period has lapsed. Subscribers will however, be able to access and continue reading Malaysiakini news in full until their paid subscription period expires.
Below are examples of the refund process where applicable:
*Value of current subscription package is RM40 per month plus a one-time administration fee of RM5.
1-month subscription package is offered at a discounted rate of RM20 instead of RM40. In the event you request a refund, you will lose the discounted offer and the charges will revert back to its original rate of RM40 per month. For example, if you have used up your subscription for 1 month and then later request a refund, it will be calculated as RM40 x 1 month = RM40 + RM5 administration fee which makes it a total of RM45. As such, you do not get a refund as RM45 exceeds the payment of RM20 that you had paid.
1-year subscription package is offered at a discounted rate of RM200 instead of RM480. In the event you request a refund, you will lose the discounted offer and the charges will revert back to its original rate of RM40 per month. For example, if you have used up your subscription for 3 months and then later request a refund, it will be calculated as RM40 x 3 months = RM120 + RM5 administration fee which makes it a total of RM125. As such, your refund entitlement will be RM75 from the RM200 that you have already paid.
3-year subscription package is offered at a discounted rate of RM450 instead of RM1440. In the event you request a refund, you will lose the discounted offer and the charges will revert back to its original rate of RM40 per month. For example, if you have used up your subscription for 12 months and then later request a refund, it will be calculated as RM40 X 12 months = RM480 + RM5 administration fee which makes it a total of RM485. In this case, you do not get a refund as RM485 exceeds the payment of RM450 that you had paid.
To cancel your subscription and to request for a refund based on the refund policy above, call us at +603 7770 0017 or email email@example.com
While Malaysiakini has always endeavoured to protect our subscribers from bona fide attempts to invade their privacy, we regret that we are unable to extend this privilege if they are in clear breach of the law and for which the authorities are pursuing action. We, therefore, very strongly advise all our subscribers to strictly abide by our guidelines when commenting to avoid prosecution.
All comments are linked to your Malaysiakini subscription profile which we reserve the right to disclose to law enforcement agencies should they require it for valid purposes. In the past, Malaysiakini had refused to divulge the identity of our contributors, resulting in police raids and computers seized. We will continue this policy. However, there may be exceptions to this.
Commenting Terms and Conditions
Malaysiakini encourages readers to comment and maintain a community where everyone feels free to express themselves but we also recognise that some conversations following articles can lead to:
When these happen, we reserve the right to close and/or remove the comments on those articles.
Name-calling, profanity, obscene abbreviations or alphabets followed by dashes or punctuation symbols, personal attacks, impersonation and antisocial behaviour such as spamming and trolling will not be allowed
Violators run the risk of being blocked permanently. You are fully responsible for the content you post. Be civil. As a general guide, place your comments as family-friendly as possible.
Refrain from abusive comments, foul language, vulgar, slanderous, threatening, or sexually-orientated comments or the use of any other method of communication that may violate any law or create needless unpleasantness. Such actions will result in a ban.
If you feel that your comment has been unfairly rejected or that you have been banned from commenting without just cause, kindly send us an email at firstname.lastname@example.org stating your reasons why the decision should be reviewed.
An editorial team member will then consider your appeal. We cannot edit a comment once it is posted. Comments are either approved or rejected.
Only paying subscribers can post comments. Depending on your area’s bandwidth usage, there may be a delay before a posted comment appears. Please comment only in Bahasa Malaysia and English for Malaysiakini’s Malay and English sites. Avoid using vernacular languages or their romanised versions.
We reserve the right to display our readers’ comments in our “Yoursay” articles which are a pick of comments of the day according to a topic.
Avoid sharing your password in order to prevent others from using your account to post comments. You have the option to change your display name and add an avatar (profile picture) to highlight your comment.
For longer comments, please send them as an article or a ‘Letter to the Editor’ to email@example.com