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Malaysiakini does not refund subscription fees to subscribers who violate the terms of service and the commenting terms & condition as stated in article number 6 below. Banned subscribers will still be able to continue reading Malaysiakini news until their paid subscription period expires.
Malaysiakini also does not refund any unused portions of subscriptions if you cancel your subscription after a certain time has lapsed. However, subscribers will continue to have access until the end of their current subscription term.
Below are examples of the refund process:
*Value of current subscription package is RM20 per month plus a one-time administration fee of RM5.
1 year subscription package is offered at a discounted rate of RM200 instead of RM240. In the event you request for a refund, you will lose the discounted offer and the charges will revert back to its original price of RM20 per month. Therefore, if you have used up your subscription for 7 months, it will be calculated as RM20 x 7 months = RM140 + RM5 administration fee. Your refund entitlement will be RM55 from the RM200 that you have already paid.
3 years subscription package is offered at a discounted rate of RM450 instead of RM720. In the event you request for a refund, you will lose the discounted offer and the charges will revert back to its original price of RM20 per month. Therefore, if you have used up your subscription for 15 months, it will be calculated as RM20 X 15 months = RM300 + RM5 administration fee. Your refund entitlement will be RM145 from the RM450 that you have already paid.
To cancel your subscription and to request for a refund within an accepted period as mentioned above, call us at +603 7770 0017 or email firstname.lastname@example.org
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