Andy has spent the last 10 years in contact centres and customer service. To him, news is an arcane art when words are fed in and news comes out. Finally given a chance to be part of making news (or editing it) rather than only reading news, he jumped without looking. He is ecstatic to count amongst his new colleagues fellow travellers in the realms of magic and fans of Arsenal FC. He now no longer has to put up with being the only Gunner in an office full of Kops.